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Trading Terms

Professional Graphic Design Packages

Graphic design Professional packages are to be paid in advance via direct debit, credit card surcharges apply.


Direct Debit of Package

We will only charge your credit card or bank account for your selected package once your account has been approved by XDesigns Advertising.

Terms of Trading


  1. Graphic Design Professional Packages
    1. XDesigns Advertising packages are subject to briefing, client will be allocated the appropriate package. The packages exclusions  are large branding and re-branding, brand guidelines copy heavy layout indesign files. Illustrations, web design, custom web development, UI/UX design, WordPress, programming/coding, photography, video production, video editing, long copy blog production, 3D rendering, heavy photoshop manipulation work, all printing offset and digital, sign writing and shop front design, vehicle wrap design, one was vision design and frosting. Stock images presented in artwork are included if you require specific stock images additional charges may apply.
    2. XDesigns will qualify and allocate the package based on specific requirements
    3. The exclusions as listed in 1.1
    4. Graphic Design packages are set as flat fee, additional cost may apply to exceeded variations each tasks 3 variations our variation rate is $88+gst. Credit card surcharges fees may apply.
    5. Packages have a minimum 2 month subscription period and are to be paid in advance via direct debit. Cancellation must be in writing prior to the next billing cycle. Once the next billing cycle is billed it won't be refunded.
    6. There is a 14 Day money back guarantee on the 1st month subscription only
    7. All right and native files are included in our professional Graphic Design packages 
    8. All Unlimited and Professional Graphic Design packages will be running for a limited time. XDesigns reserves the right to update packages at any time.
    9. Unlimited Standard allows for 1 active design task at a time it is now only available to clients who took up our offer prior to 30th September 2020 and no longer advertised.

    10. Professional Graphic Package allows for 2 Active design tasks at a time to be prioritised as requested.
    11. Average turnaround for the Professional package is 5-7 working days
    12. Average turn for the Unlimited standard package is 7 working days. 
    13. All packages turn around time is extended for basic logo design 7-9 working 
  2. Quotes and Orders
    1. XDesigns Advertising may supply Quote: Where the Customer requests XDesigns Advertising to supply goods and/or services to the Customer, XDesigns Advertising may give the Customer a written quote specifying: (a) the Work required to be done in order to fulfill the Customer's instructions; and (b) an Estimate for that Work.
    2. Acceptance by Customer: When XDesigns Advertising has given the Customer the Quote: (a) XDesigns Advertising need not commence work until the Quote has been accepted by the Customer; (b) the Customer may accept the Quote in writing (including email) and unless and until that time a Quote does not give rise to a binding contract; (c) acceptance by the Customer of the Quote will constitute acceptance by the Customer of these Terms and Conditions; (d) XDesigns Advertising reserves the right to correct any obvious errors in the Quote, whether technical, stenographic or otherwise.
    3. Quote evidence of instructions: If a written Quote is accepted by the Customer: (a) the Quote shall be carried out and the Customer shall pay for the Work in accordance with these Terms and Conditions; (b) the Quote will be conclusive proof of the Customer's instructions (written and verbal) and the Order; (c) unless otherwise agreed in writing by XDesigns Advertising the Order may not be cancelled by the Customer.
    4. Validity of Quote: A Quote: (a) only remains valid for 30 days from the date it is given; and (b) may be withdrawn by XDesigns Advertising at any time by notice to the Customer.
    5. Variations and Estimates: An Estimate is based on the current cost of production and is subject to amendment before or after acceptance of the Quote to meet any cost variation between the date of the Quote and the date of execution of the Order. XDesigns Advertising may amend an Estimate at any time before the Order is completed to take into account any rise or fall in the cost of performing the Order.
    6. Periodicals: If an Order relates to more than one issue of a periodical: (a) each issue will, for the purposes of these Terms and Conditions, be considered to be one Order; (b) a party may terminate a contract for periodicals to which these Terms and Conditions apply where: (i) in the case of periodicals published weekly or more frequently, that party has given 4 weeks' notice of that party's intention to terminate the contract; (ii) in the case of periodicals published fortnightly or more frequently (but less frequently than weekly), that party has given 8 weeks' notice of that party's intention to terminate the contract; (iii) in the case of periodicals published less frequently than fortnightly, that party has given 13 weeks' notice of that party's intention to terminate the contract.
  3. Charges
    1. Invoice: When the Order has been completed, XDesigns Advertising may issue an invoice to the Customer for the amount of the Estimate or, if no Estimate was given, an amount representing XDesigns Advertising charge for the Work done, and for any of the other charges specified in clause 3.2.
    2. Charges additional to Estimate: In addition to the Estimate, XDesigns Advertising may charge to the Customer the following, except to the extent that such costs are expressly included in any Quote: (a) fees for any Preliminary Work performed at the Customer's request; (b) fees for Additional Work required to be done as a result of the Customer changing the Customer's instructions; (c) fees for having to work off poor copy; (d) fees for additional proofs required; (e) fees for work which involves tables or foreign language and which was not notified to XDesigns Advertising before the Quote was prepared; (f) fees for additional work required to be done as a result of author's corrections, including repagination or reformatting; (g) fees and other charges for work required to be done urgently, including any overtime costs; (h) fees for handling or storing material or equipment supplied by the Customer for the purposes of the Order; (i) fees for changing or correcting, in order to ensure that the Goods are properly produced, any plates, film, bromides, artwork or any document including computer files, or any other materials which are unsuitable or substandard (including any supplied in accordance with clause 10., supplied for the purposes of the Order by the Customer; (j) freight and/or installation costs and charges; (k) other charges, fees or disbursements referred to in these Terms and Conditions and not specified in this clause.
    3. Under / Over-Supplies: The Customer acknowledges that while XDesigns Advertising will make every endeavour to produce the exact number of items in the Order, owing to human and/or machine/computer error the number of items actually produced maybe up to 5% over or under the number specified in the Order. Where such a discrepancy occurs, XDesigns Advertising will adjust the amount charged to the Customer at a pro-rata rate to reflect the actual number of items produced.
    4. Alterations to style etc: If, before the Quote is prepared, the Customer does not give XDesigns Advertising specific instructions in relation to style, type or layout: (a) XDesigns Advertising may use any style, type and layout which, in XDesigns Advertising opinion, is appropriate; and (b) XDesigns Advertising may charge an additional amount for any additional work required to be done (including the production of additional proofs) as a result of the Customer subsequently altering the style, type or layout used by XDesigns Advertising.
    5. Overset: The Customer must pay for overset matter (being matter produced on the Customer's instructions but not used in a publication for which it was intended). The Customer may instruct XDesigns Advertising to retain overset matter for future issues of the publication or to discard the overset matter.
    6. GST and Taxes: The Estimate shall be increased by the amount of any GST and other taxes and duties which may be applicable, except: (a) to the extent such taxes are expressly included in the Quote; and (b) all out-of-pocket expenses referred to in these Terms and Conditions are GST inclusive.
  4. Delivery
    1. Time and Place: Delivery is to be made at the place specified in the Quote. Anytime stated for delivery is an estimate only. XDesigns Advertising is not liable for any delay in delivery.
    2. Collection: Where the Customer is to collect the Goods, the Customer must do so from XDesigns Advertising's premises upon being notified by XDesigns Advertising that the Goods are ready for collection.
    3. Freight costs: If XDesigns Advertising agrees to deliver the Goods, the Customer shall bear all freight costs and charges associated with that delivery, which shall include (but not be limited to) all costs and expenses incurred by XDesigns Advertising in removing the Goods from its premises, whether by way of actual or attempted delivery to the Customer or otherwise
    4. Rejection: The Customer may only reject the Goods if they do not comply with the Order. If the Customer wishes to reject or make a claim for discrepancy inrespect of an Order, the Customer must notify XDesigns Advertising in writing with full details and supporting evidence of the alleged non-compliance: (a) if XDesigns Advertising is required to deliver the Goods to the Customer's premises – within 7 days of delivery; (b) otherwise – within 7 days of notification that the Goods are ready for collection.
    5. Refusal: If the Customer refuses to accept delivery of any Goods, XDesigns Advertising may charge the Customer for any additional costs incurred as a result, including storage and transportation costs.
    6. Cancellation: In the event that the client cancels the project the client shall be liable for any loss incurred by X Designs and will also be liable for all work completed to date. No refunds will be given once the client has reached final review stage.
    7. Delays by client: Should the client delay in getting content to XDesigns Advertising, therefore holding up the project X Designs reserves the right to debit payment via nomimated account or claim a progress payment for holding up the project. Estimated projects guidelines: Websites: 6-8 weeks, brochure and catalogues 2-4 weeks
  5. Payment
    1. Time for payment: The Customer must, prior to the beginning of the month in which the package is purchased, pay to XDesigns Advertising the total amount set out in the invoice. XDesigns Advertising may: (a) alter terms of payment with effect from the date it notifies the Customer of such change; and (b) impose a credit limit at any time, which may be altered at XDesigns' Advertising discretion with effect from the date XDesigns Advertising notifies the Customer of such alteration. Where the credit limit is exceeded then, not with standing anything to the contrary, XDesigns Advertising may with immediate effect and without further notice; (i) refuse to supply Goods to the Customer; or (ii) require security in a form satisfactory to XDesigns Advertising; or (iii) alter terms of payment to cash on delivery.
    2. Interest: If the Customer does not make payment by the due date, XDesigns Advertising may charge interest at XDesigns Advertising' bank's then current commercial overdraft rate plus 7.5% per annum on amounts not paid within the time specified in clause 5.1, and may cancel any Orders in existence (without prejudice to any other rights or remedies of XDesigns Advertising).
    3. Advance and progress payments: XDesigns Advertising may: (a) issue a pro forma invoice for the amount of the Estimate before commencing the Order, if XDesigns Advertising has not previously done work for the Customer or otherwise considers it prudent; (b) if XDesigns Advertising is of the view that completing the Order will take more than a month, at any time before the Order is completed, issue one or more invoices for a proportion of the amount of the Estimate (the proportion to be at XDesigns Advertising' discretion) or require a proportion of the Estimate to be paid in advance of any Work being done.
    4. Suspension of Work: If the Order is suspended for more than 30 days at there quest of the Customer or as a result of something for which the Customer is responsible, XDesigns Advertising may issue an invoice for a particular sum (to be specified by XDesigns Advertising) for the Work already done and for other costs incurred by XDesigns Advertising (including, by way of example but without limitation, storage costs).
    5. Damages: The Customer must pay to XDesigns Advertising any costs, expenses or losses incurred by X Designs as a result of the Customer's failure to pay to XDesigns Advertising on the due date all sums outstanding from the Customer to XDesigns Advertising (including, without limiting the generality of the obligation set out in this clause, any debt collection and legal costs).
  6. Risk
    1. Risk: The risk of any loss, damage or deterioration of the Goods passes to the Customer: (a) if XDesigns is required to deliver the Goods to the Customer's premises – at the time of delivery; (b) otherwise – at the time XDesigns notifies the Customer that the Goods are ready for collection.
    2. Risk on rejection: If the Customer validly rejects the Goods in accordance with these Terms and Conditions, risk in the rejected Goods reverts to XDesigns: (a) if the Goods are at XDesigns premises, at the time the Customer notifies XDesigns that the Goods are rejected; (b) if the Goods are in the possession of the Customer, at the time that the Goods are returned to XDesigns (in the same condition in which they were delivered to the Customer) during usual business hours and XDesigns acknowledges receipt of them.
  7. Ownership
    1. Retention of ownership: Until the Customer has paid all sums outstanding in relation to the Goods and all the other amounts owing by the Customer to XDesigns Advertising from time to time: (a) title in the Goods shall not pass from XDesigns Advertising to the Customer; (b) if the Goods are in the Customer's possession, the Customer holds the Goods as trustee for XDesigns Advertising and must store the Goods separately and clearly identify them as the property of X Designs; (c) XDesigns Advertising may call for and recover possession of the Goods (for which purposes XDesigns Advertising employees or agents may enter the Customer's premises and take possession of the Goods with liability to the Customer) and the Customer must deliver the Goods to the Printer if so directed by the XDesigns Advertising.
    2. Ordinary business: The Customer may, in the ordinary course of the Customer's business, use the Goods or sell the Goods to a third party for full consideration but: (a) the proceeds of sale and any book debt created upon the sale of the Goods to the third party shall be held by the Customer as trustee for XDesigns and the Customer must account to XDesigns Advertising for those sums; and (b) if XDesigns Advertising requires, the Customer must assign to XDesigns Advertising the Customer's claim against the third party and must execute all documents necessary to effect that assignment; provided that the authority under this clause shall be revoked from the time that an Event of Default occurs or XDesigns Advertising notifies the Customer that is revoked.
    3. General lien: XDesigns Advertising shall, in respect of all sums owned by the Customer to XDesigns Advertising, have a general lien on all property of the Customer in XDesigns Advertising' possession and may, after 14 days' notice to the Customer, sell that property and apply the proceeds (net of any sale costs) in satisfaction of all or any part of the sums owed. In the event that any of the Customer's property held by XDesigns Advertising as aforesaid enjoys copyright protection in favour of the Customer, the Customer hereby grants to XDesigns Advertising a licence to exercise the rights conferred on XDesigns Advertising under this clause. 7.4 Insurance: Until property in the Goods passes to the Customer, the Customer shall keep the Goods insured in the name of XDesigns Advertising and the Customer for their respective rights and interests and will produce to XDesigns Advertising, upon demand, evidence of such insurance. If the Customer fails to so insure the Goods, XDesigns Advertising may do so and the cost of such insurance shall be payable by the Customer to XDesigns Advertising upon demand.
  8. Liability
    1. Non-excludable Rights: The parties acknowledge that, under applicable State and Commonwealth law, certain clauses, conditions, guarantees and warranties maybe implied in these Terms and Conditions and there are rights and remedies conferred on the Customer in relation to the provision of the Goods or of services which cannot be excluded, restricted or modified by agreement ("Non-excludable Rights").
    2. Disclaimer of Liability: Except for Non-excludable Rights, XDesigns Advertising accepts noliability for: (a) any claim by the Customer or any other person, including without limitation, any claim relating to or arising from all clauses, conditions, guarantees and warranties expressed or implied, and all rights and remedies conferred on the Customer, by statute, the common law, equity, trade, custom or usage or otherwise; and (b) any representations, warranties, conditions or agreement made by any agent or representative which are not expressly confirmed by XDesigns Advertising in writing;and the liability of XDesigns Advertising for any such matters is hereby excluded.
    3. Defective Goods: Where (and to the extent) permitted by law, the liability of XDesigns for a breach of a Non-excludable Right is limited, at XDesigns Advertising' option; to the remedy or repair, replacement or re-supply of the Goods and/or any services which ever is the lesser provided that: (a) all claims for defective Goods are reported to XDesigns Advertising within 48 hours of delivery; and (b) all such claims are fully documented giving details of supply and the alleged damage or defect.
    4. Indirect losses: Not with standing any other provisions of this agreement, XDesigns Advertising is in no circumstance (what ever the cause) liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate the Customer for: (a) any increased costs or expenses; (b) any loss of profit, revenue, business, contracts or anticipated savings; (c) any loss or expense resulting from a claim by a third party; or (d) any special, indirect or consequential injury loss, damage or expense what so ever and how so ever arising. 8.5 Force Majeure: XDesigns Advertising will have no liability to the Customer in relation to any loss, damage or expense caused by XDesigns Advertising failure to complete the Order or to deliver the Goods as a result of act of God, fire, flood, tempest, earthquake, riot, civil disturbance, industrial dispute, theft, crime, strike, lockout, work stoppage or other labour hindrance, breakdown, act of war (whether declared or not), sabotage, insurrection, epidemic, national emergency (whether in fact or law), requirements of restriction of, or failure to act by, any government, local body or judicial entity, the inability of XDesigns Advertising' normal suppliers to supply necessary materials or any other matter beyond XDesigns' Advertising control.
    5. Electronic data: Without limiting the generality of the fore going clauses, XDesigns Advertising will not be liable to the Customer for loss, however caused, of any data stored on disks, tapes, compact disks or other media supplied by the Customer to XDesigns Advertising.
    6. Proofs: If XDesigns Advertising submits to the Customer a proof of the Goods XDesigns willnot be responsible for any errors in the Goods which appeared in the proof and which were not corrected by the Customer before the Order was completed. There is no guarantee that production prints exactly match colour proofs because of variations in proof preparations methods and substrates. However XDesigns Advertising will use all reasonable endeavour to provide a commercially acceptable finished product.
  9. Customer's Property
    1. Material supplied by Customer: If XDesigns Advertising and the Customer agree that the Customer is responsible for supplying materials or equipment for the purposes of the Order. (a) the Customer must supply sufficient quantities of materials to allow for spoilage,such quantity to be specified by XDesigns Advertising; (b) XDesigns Advertising will not normally count or check the materials and if requested by the Customer to do so, may change for counting or checking; (c) XDesigns Advertising will not be responsible for any defects in the Goods which are caused by defects in or the unsuitability of materials or equipment supplied by the Customer; (d) property in any materials supplied by the Customer and incorporated into the Goods passes to XDesigns Advertising at the time of incorporation.
    2. Property left with XDesigns Advertising: If the Customer leaves property in XDesigns' possession without specific instructions as to what is to be done with it, XDesigns may, six months after gaining possession of the property, dispose of or sell the property and retain any proceeds of sale as compensation for holding and handling the property.
    3. Responsibility to insure: XDesigns has no obligation to insure any property of the Customer in XDesigns 'Advertising possession. The Customer must pay the cost of any insurance arranged by XDesigns Advertising at the request of the Customer.
    4. Customer's property: XDesigns Advertising will hold any property of the Customer at the Customer's risk.
  10. Intellectual Property and Ownership of Artwork for Web and Print Including All Printing Materials
    1. Ancillary materials: Unless XDesigns and Customer agree otherwise in writing, drawings, sketches, painting, photographs, designs, typesetting, dummies, models, negatives, positives, blocks, engravings, stencils, dies, plates or cylinders, electros, stereos, disks, tapes, compact disks or any other media and other material produced by XDesigns Advertising in the course of or in preparation for performing the Order (whether or not in fact used for the purposes of performing the Order) are the property of XDesigns.
    2. Copyright: The copyright in all artistic and literary works authored by XDesigns Advertising shall be the property of XDesigns Advertising. The Customer: (a) warrants that the Customer has copyright or a licence to authorise XDesigns Advertising to reproduce all artistic or literary works supplied by the Customer to XDesigns Advertising for the purposes of the Order and the Customer hereby expressly authorises XDesigns Advertising to reproduce all and any of such works for those purposes; and (b) must indemnify XDesigns Advertising against all liability, losses or expenses incurred by XDesigns Advertising in relation to or in any way directly connected with any breach of copyright or of any rights in relation to copyright; and (c) is hereby granted a non-exclusive licence to use the copyright in any literary and/or artistic works authored by XDesigns for the purposes of the Order, provided that the exercise of such licence is conditional upon XDesigns Advertising having received all monies due to XDesigns Advertising under these Terms and Conditions.
    3. Intellectual Property Rights: The Customer warrants that the use by XDesigns Advertising or any designs or instructions supplied by the Customer will not infringe any intellectual property of any other person and the Customer indemnifies XDesigns Advertising against any claim relating to or arising from the infringement of any intellectual property of any other person.
    4. Illegal matter: XDesigns Advertising is not obliged to print any illegal or libellous matter and the Customer agrees to indemnify XDesigns Advertising against any claim relating to or arising from the printing of such matter.
    5. Ideas: The Customer must keep confidential and not use any ideas communicated by XDesigns Advertising to the Customer without XDesigns' Advertising prior written consent.
    6. Electronic/magnetic media: All disks, tapes, compact disks or other media (other than media supplied by the Customer) used by XDesigns to store data for the purposes of completing the Order are the property of XDesigns Advertising. The Customer can not require XDesigns Advertising to supply to the Customer any data so stored, but in the event that XDesigns agrees to do so, XDesigns Advertising may charge for supplying such data to the Customer.
    7. Storage of electronic data: XDesigns Advertising will not be responsible for storing any data on disks, tapes, compact disks or other media when the Order has been completed. If XDesigns Advertising agrees to store such data, XDesigns Advertising may charge for doing so.
  11. General
    1. Severability: Any provision in these Terms and Conditions which is invalid or unenforceable in any jurisdiction must be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable. If that provision cannot beread down, then it is capable of being severed to the extent of the invalidity or unenforceability without affecting the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of that provision in any other jurisdiction.
    2. Governing law and jurisdiction: These Terms and Conditions are governed by the law in force in the State or Territory in which XDesigns Advertising' premises are located and the parties submit to the non-exclusive jurisdiction of the courts of that State or Territory and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms and Conditions.
    3. Waiver: If XDesigns Advertising exercises or fails to exercise any right or remedy available to it this shall not prejudice the rights of XDesigns Advertising in exercising that or nay other right or remedy. Waiver of any term of this contract by XDesigns Advertising must be specified in writing and signed by an authorised officer of XDesigns Advertising.
    4. Use of information: The Customer agrees that any information given to XDesigns Advertising by the Customer may be disclosed to a referee or a credit agency in order  to establish information relating to the Customer's credit worthiness.
    5. Termination: Upon the occurrence of an Event of Default, XDesigns Advertising may terminate a contract or all or any contracts with the Customer by notice in writing to the Customer.
  12. Interpretation
    1. In these Terms and Conditions: "Additional Work" includes all Work undertaken by XDesigns Advertising as a consequence of the Customer's variation, alteration or modification of its instructions in relation to the Order. "Business Day" means a day on which banks are open for general banking business in the State or Territory in which XDesigns Advertising' premises are located. "Customer" means the customer for whom the Work is being carried out and where the Customer is more than one person or entity, liability of the Customer shall be joint and several. "Estimate" means an estimate of cost for the Work contained in any Quote, as varied pursuant to these Terms and Conditions. "Event of Default" means an event where the Customer: (a) fails to comply with the terms of any contract between the Customer and the Printer including these Terms and Conditions; or (b) being an individual is declared bankrupt or becomes of unsound mind; or (c) enters into any composition or arrangement with its creditors or goes into liquidation (voluntarily or otherwise) or has a receiver or liquidator or trustee or statutory manager or administrator or inspector or similar official under any companies or securities or other legislation appointed over all or part of its assets, or any other such similar event; (d) undergoes a change in its control or ownership, or has a conflict with XDesigns' Advertising interests or the interest of any party related to it which XDesigns Advertising considers sufficiently inappropriate; (e) ceases or threatens to cease to carry on all, or substantially all of its business or operations; (f) becomes or is declared insolvent or is unable or deemed to be unable to pay its debts, or stops or threatens to stop payments generally. "Goods" means the final goods produced by XDesigns Advertising by completing an Order."Order" means an order in respect of which a Quote has been given by XDesigns Advertising and accepted by the Customer in accordance with these Terms and Conditions. "Preliminary Work" means all and any work performed by XDesigns Advertising at the Customer's express or implied request, the performance of which work was necessary to enable the Order to be commenced and which work was not within the reasonable contemplation of X Designs at the time when XDesigns Advertising supplied the Estimate. "Quote" means the quote described in clause 2.1. "Work" means the work that is the subject of the Order.
    2. General: In these Terms and Conditions, unless the context otherwise requires: (a) the singular includes the plural and vice versa; (b) a reference to a clause is a reference to a clause in these Terms and Conditions; (c) a reference to a party to these Terms and Conditions or any other document or arrangement includes that party's executors, administrators, substitutes, successors and permitted assigns; (d) where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning; (e) a reference to a period of time (including, without limitation. A year, a quarter, a month and a day) is to a calendar period.
    3. Headings: In these Terms and Conditions, headings are for convenient reference only and do not affect interpretation.
    4. Business Day: If the day on which any act, matter or thing is to be done under this agreement is not a Business Day, that act, matter or thing: (a) if it involves a payment other than a payment which is due on demand, must be done on the preceding Business Day; and (b) in all other cases, may be done on the next Business Day.
    5. Notices: Any notice, claim, demand or other communication ("notice") under or in connection with these Terms and Conditions shall be in writing and may be given or sent by a registered letter or facsimile transmission. Any notice given or sent by facsimile (provided the sending facsimile machine produces a printout of the time, date and uninterrupted transmission of the message) shall be deemed to have been served immediately upon completion of transmission if such completion is within business hours in the place where the addressee's facsimile machine is located but, if not, then at 9am on the following business day in such place. In any event a notice shall be sufficiently given or served if actually received by a party's solicitor or if delivered to and left at a party's registered office.